Question 1

How do I know which plan is right for my team?

Accepted Answer

If you’re just getting started, the Free plan is perfect for testing workflows, collecting early feedback, and seeing your top recommendations.

Growing teams who need deeper analysis, more users, and integrations with tools like Zendesk, Intercom, Salesforce, or Jira typically choose the Team plan.

Larger organizations with higher feedback volume, advanced security, and custom workflows usually move to Enterprise.

Question 2

What happens if we exceed our monthly feedback limit?

Accepted Answer

We’ll never block or delete your feedback.
 If you approach your limit, you can add a Capacity Pack (additional 2,500 feedback/mo) or upgrade your plan. Enterprise plans can scale to 100,000+ feedback items per month with custom limits.

Question 3

Can we start on the Free plan and upgrade later?

Accepted Answer

Absolutely. You can upgrade at any time without losing data, recommendations, Actionables, or integrations. Everything migrates seamlessly as your team grows and your feedback volume increases.

Question 4

Do you offer trials for paid plans?

Accepted Answer

Yes — the Team plan includes a 14-day free trial with full access to advanced dashboards, prioritization features, and standard integrations.
 Enterprise trials are available upon request through our sales team.

Question 5

Are integrations included in every plan?

Accepted Answer

The Free plan includes a limited set of integrations.
 The Team plan unlocks standard integrations such as Zendesk, Intercom, Freshdesk, Salesforce, and Genesys, plus Jira/Linear push + back-sync.
 Enterprise includes custom integrations, SSO/SCIM, audit logs, and SLA-backed support.

Question 6

Can FeedFrwd support large teams or multiple departments?

Accepted Answer

Yes. The Enterprise plan includes unlimited users, role-based permissions, organization-wide ingestion, and advanced security. Many customers onboard Product, CX, Support, Operations, and Leadership teams into one unified feedback system.

Question 7

Is my data secure?

Accepted Answer

Yes. FeedFrwd follows enterprise-grade security standards. Enterprise plans include SSO/SCIM, audit logs, DPA support, and optional data residency controls. All plans follow best-practice encryption and compliance protocols.

Plans for every stage of your company

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